News

$400 Million Award for CMI to Provide Records Management Support to Department of Homeland Security

The Citizen and Immigration Services and the Office of Records Management of the U.S. Department of Homeland Security awarded CMI Management Inc. with a multi-year Blank Purchase Agreement contract for the provision of Records Management Support Services valued at $400 million.

The project stresses quality performance, a hallmark of CMI. Under this 5-year Blanket Purchase Agreement, using more than 1100 employees, CMI provides program management and records-management support services for over 40 million active and retired Alien Files (A-Files) at over 70 sites throughout the United States and Puerto Rico. Safe, accurate, secure, and timely management of the Service's records is critical to the ability of DHS to achieve its mission.

One element of this project is the tracking of applications as they are received, preparation of the A-Files, assignment of bar codes, application of bar code labels to each folder, tracking records as they move from one section or one site to another via the NFTS, an automated file tracking system used by DHS and other Government organizations.

Another element of this project is the use of the Intranet to access information via the Interagency Border Inspection System which accesses FBI and other law enforcement databases to determine if candidates for citizenship have committed crimes or other acts that would render them ineligible for obtaining citizenship. CMI must be meticulous in the research. This check is not only required as applicants enter the country, but as they reapply or request naturalization. One of the most critical elements of the naturalization process is the final IBIS check, which is performed within 72 hours of each candidate's receiving the oath as a US citizen. Anyone identified as having committed a criminal act or anyone on the terrorist hit list must be removed from the list of candidates for naturalization and not permitted to participate in the ceremony.

CMI must ensure a performance quality standard of at least 96 percent accuracy to meet contract requirements and achieve minimum standards for receipt of incentive awards for superior performance (some areas require 100% accuracy to meet these criteria) under the contract. Work on this contract is considered vital to the Government and must be performed without interruption.

To ensure this performance standard, CMI employs a core project management and analyst team whose primary focus is on best practices, process improvement, benchmarking, process reengineering, change management, and quality improvement. Additionally, CMI employs a full-time trainer on the DHS contract. That person is responsible for performing needs assessments, developing course objectives, identifying appropriate course media for the topic area and delivering classroom training, supervising development of teletraining and asynchronous training. CMI will bring its exceptional quality management control to managing a geographically diverse project across 63 sites for the critical records management operations of Citizen and Immigration Services and the Office of Records Management of the U.S. Department of Homeland Security.

About CMI Management, Inc.

CMI Management, Inc. is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. With over 600 employees and 500 subcontractor staff in over 70 locations nationwide, our clients, employees, partners and community recognize CMI for providing measurable quality, long-term results and personalized service with integrity. www.cmimgmt.com 703.738.5300